Our main customers are from Europe, but we ship worldwide too for FREE.

Yes, all import duties, taxes, and customs fees are included in the listed price on our website. There are no extra fees for the customer to pay!

Yes. If 12 days have gone by with no updates from the provided tracking, please email us on balldripshop@gmail.com with your order number. We will send out a replacement of your original order or a full refund of your purchase.

We process all orders in EUR.

You can be absolutely sure that all purchases here are safe and secure.

Please first check if you entered the correct e-mail address. The order confirmation is always sent to the e-mail address which is specified at ordering. If this e-mail address is correct, then you shall check whether your order confirmation went to the spam folder of your inbox. If you did not receive any confirmation e-mail in few hours ,please contact our Customer Support Service on email balldripshop@gmail.com.

Payment is possible via credit card or PayPal.

In case you ordered the product and paid for it via PayPal or credit card and the product is no more in stock we will return your full purchase price no later than within 10 days.

We want you to be completely happy with your purchase. If you aren't satisfied, you can return your product for a full refund within 7 days of the delivery date. For more please go to refund policy.